What is 211? Collier 211 is a free 24-hour non-emergency helpline available to all residents of Collier County by dialing 211 or (239) 263-4211. It is an easy-to-remember number for people to access the help they need and navigate the complex system in order to stay healthy and engaged in our community. It costs, on average $10 per phone call for 211 to operate. Last year, we received over 2,200 calls for help. A small investment generates great returns for our neighbors in need. Please consider making a gift to support 211 and ensure that this essential service continues. Thank you.